Terms of Service
Version effective 1 January 2026 — K2 SERVICES
Article 1 — Service Provider
K2 SERVICES, sole trader
Trading as Transfert Aéroport Lyon (TAL)
Registered address: 18A Route de Genas, 69680 Chassieu, France
SIREN: 841 905 409 — SIRET: 841 905 409 00048
RCS Lyon
APE Code: 49.32Z — Passenger transport by taxi
VAT number: FR72841905409
VTC licence: held and current
Professional liability insurance: in force
Contact: contact@transfert-aeroport-lyon.fr
Hereinafter "the Provider", and any individual or legal entity making a booking via the website transfert-aeroport-lyon.fr, hereinafter "the Client".
Article 2 — Scope
These Terms of Service govern the rights and obligations of both parties in connection with private passenger transport (VTC) services provided by the Provider to the Client.
Services covered are exclusively journeys between Lyon Saint-Exupéry Airport (LYS) and any address in France or Switzerland, and the reverse, or any journey including the airport as a departure or arrival point.
By completing a booking on transfert-aeroport-lyon.fr, the Client fully and unconditionally accepts these Terms of Service.
Article 3 — Services
3.1 Vehicles
The Provider makes available licensed private hire vehicles (VTC) complying with all applicable legal requirements. Vehicles are insured and subject to regular technical inspection.
The Client may request a saloon car (up to 4 passengers, 3 cabin bags) or a van/minivan (up to 7 passengers, 6 bags). Van availability is subject to confirmation at booking.
3.2 Included in every booking
- Pickup at the stated address at the agreed time
- Direct journey, no unscheduled intermediate stops
- Real-time flight tracking for airport arrivals (45 min free waiting after actual landing)
- Luggage loading and unloading assistance
- VAT invoice on request (automatic email after payment)
3.3 Pets
Pets are accepted provided they are declared at booking and the driver agrees. A surcharge applies (see Article 5). The pet must travel in an appropriate carrier or bag.
3.4 Service area
The Provider operates to and from Lyon Saint-Exupéry Airport (LYS), covering the Greater Lyon area, the Auvergne-Rhône-Alpes region, Alpine ski resorts, and Geneva (GVA) at a fixed fare.
Article 4 — Booking Process
- The Client selects their journey (pickup, destination, date, time, passengers, luggage).
- The Client enters their details (name, phone, email, flight number if applicable).
- The Client pays securely via the Stripe platform.
- A confirmation email is sent immediately upon receipt of payment.
The booking is only confirmed once full payment is received and the confirmation email is sent. The Client should provide their flight number for airport journeys — this allows the Provider to monitor the flight and adjust pickup time in the event of a delay.
Article 5 — Pricing and Billing
All prices are in euros inclusive of VAT at 10% (applicable to passenger transport services).
| Surcharge | Amount / rate | Condition |
|---|---|---|
| Night rate | +20% | Departure between 10pm and 6am |
| Van / minivan | +40% | On request, subject to availability |
| Pet (small, ≤6 kg) | +€10 | Must be declared at booking |
| Pet (medium, 6–25 kg) | +€15 | Must be declared at booking |
| Pet (large, >25 kg) | +€25 | Must be declared at booking |
| Baby seat | +€10 | Must be declared at booking |
Business clients may request a detailed VAT invoice (ex-VAT, VAT, total). Request at time of booking or within 7 days.
Article 6 — Payment
Full payment is required online at the time of booking. No booking is confirmed without prior full payment. Accepted payment methods: Visa, Mastercard, American Express — via Stripe Inc. (PCI-DSS Level 1 compliant).
Payment data is encrypted via TLS and processed exclusively by Stripe. The Provider stores no card data.
Article 7 — No Right of Withdrawal
In accordance with Article L221-28 (12°) of the French Consumer Code (implementing EU Directive 2011/83/EU), the statutory 14-day right of withdrawal does not apply to transport service contracts where a specific date or period of performance is agreed. A fixed-date airport transfer constitutes precisely such a service.
The contractual cancellation terms set out in Article 8 apply instead.
Article 8 — Cancellation and Refunds
8.1 Cancellation by the Client
To cancel, email contact@transfert-aeroport-lyon.fr with your booking reference. The date and time of receipt of the email is used to determine the applicable refund.
| Notice before journey | Refund |
|---|---|
| More than 48 hours | 100% refund |
| Between 24 and 48 hours | 50% refund |
| Less than 24 hours / no-show | No refund |
Refunds are processed to the original payment method within 5–10 business days.
8.2 Modifications
Any modification (date, time, address) must be requested by email at least 48 hours before departure. Subject to availability.
8.3 Cancellation by the Provider
If the Provider cancels for legitimate reasons (force majeure, sudden unavailability), the Client is refunded 100%. No additional compensation shall be due unless fault is proven.
Article 9 — Client Obligations
- Be present at the agreed address and time. Delays over 15 minutes without notice are treated as a no-show.
- Provide accurate information at booking (contact details, passenger count, luggage, flight number).
- Refrain from any behaviour that could compromise the safety of the vehicle, driver or other passengers.
- Respect the no-smoking policy (including e-cigarettes). Violations incur a cleaning fee of at least €150.
- Declare any pet transport before the journey.
Article 10 — Liability
The Provider undertakes best efforts to ensure punctuality but cannot be held liable for delays caused by circumstances beyond its control (traffic, weather, road closures, administrative decisions).
In the event of proven Provider fault, liability is capped at the amount paid for the affected journey, except in cases of personal injury where general civil liability rules apply without limitation.
Article 11 — Force Majeure
The Provider is exempt from liability for non-performance or delay resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code (natural disasters, national strikes, airport closures, terrorist acts, declared pandemics, etc.). The Client will be informed promptly and refunded in full.
Article 12 — Dispute Resolution
Any complaint should first be submitted by email to contact@transfert-aeroport-lyon.fr. The Provider will respond within 10 business days.
Consumer clients may refer unresolved disputes to a registered consumer mediator after 2 months without resolution. EU online dispute resolution platform: https://ec.europa.eu/consumers/odr
These Terms are governed by French law. The Commercial Court of Lyon has exclusive jurisdiction for any dispute between professionals.
K2 SERVICES — SIREN 841 905 409 — Terms of Service effective 1 January 2026